After a prospective travelers who book your tour or activity services, the last thing they want to think about is a cancellation. But in these uncertain times, travelers are more likely to cancel bookings. When you do, then expect to have some if not all of their money refunded. From family emergencies to COVID-19 outbreaks and other unpredictable situations, and  looking for more flexible refund policies in our company to book with. It’s important to show your customers that you value their safety and comfort. That being said, it can be hard to find the right balance between what’s best for your customers and best for your business. If your refund policy is too open-ended, you could be leaving yourself open to a flood of last-minute cancellations. “20% non-refundable deposit. We will refund any additional balance with a minimum 24 hours notice. Please note: If you do not show up for the tour/safari, you will be charged for 100% of the cost. In the event of unforeseen circumstances/technical issues on our end, or poor weather conditions, we will do our best to work with you to reschedule the tour/safari. If rescheduling is not an option, a 100% refund will be issued. **Our standard itinerary features the most unique locations on the region . We strive very hard to deliver on 110% customer satisfaction and that includes keeping you comfortable and safe. Weather conditions can vary making some locations unsafe or unusually uncomfortable to visit . On such days we must choose an alternate location, so, please forgive us if we can’t always get you to that special spot that you really had your heart set on. For any other questions regarding the ******* Tours Cancellation Policy, please contact us.”

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us